INTRODUCTION TO FLIP

Flip Connect is a leading, independent UK supplier of cost-effective services and bespoke unified business communications solutions to SME, mid-market and corporate businesses. We have been providing unrivalled and award-winning customer care since 2001.

Our advisors know you need a hassle-free reliable service and will listen to all your business requirements before recommending the most appropriate solutions from Flip’s unified, extensive, flexible and fully-customisable product portfolio.

Our products have been designed to ensure a perfect fit for your business now and in the future, empowering you to consolidate to one supplier and one point of contact for all your data, voice, mobile, telephone systems and maintenance requirements. A single operational platform saves you time and money, improves workflow, drives efficiencies and results in issues being resolved quickly.

Being an independent provider without bias, we can give you a balanced assessment of technologies in use today and into the future. We can then deliver bespoke solutions to meet the requirements of your business at best value prices.

Our in-house customer support centres are UK-based and provide technical support, with dedicated account managers and internal support teams making sure that your business receives nothing less than the very best quality of support at all times. Whatever the size of your business, Flip has the perfect solution for you.

More than 99% of our customers have remained with us after the first year of service. This retention rate is one of the highest in the marketplace, thanks to our excellent customer service.

Satisfaction is our priority.

To maintain and enhance our standards, we have an ongoing programme to measure satisfaction:

• We interview a randomly-selected sub-set of around 100 customers every quarter. We ask them how we are solving their telecoms and data solutions challenges. This provides us with our NPS (Net Promoter Score) which is an independent survey based on how likely you would be to recommend us to other businesses.
• We use visual management tools to provide real-time account status for all our staff to make sure that we’re always on track with your account.
• We carry out our own quality-of-service audits, checking key performance indicators (KPIs) for ordering, speed of service restoration/fault repair and billing accuracy.