Not-for-profit

Make your funds go further

The Third Sector covers a wide variety of concerns and needs. It is undoubtedly the most complex area in which we work. That said the priorities are the same: saving money, unifying communications and making the most of existing assets.

IT and telecoms are important tools, but budgets are always under strain. Securing best value is a pressing concern and that often means making the best use of existing assets or integrating them with new.

Smart Call Handling

Essential for a charity’s work. For helplines, for donations, to support fund-raising campaigns. Makes telephone interaction better, safer, more effective.

Flexible Working

Allows temporary, voluntary and part-time staff to work wherever they can be most effective. But gives them full access to in-office facilities.

Key Information

Secure visibility of spend and usage. Identifying misuse. Full management reporting for stats and measurement. All through a simple online portal.

Auditing

Managing diverse systems of legacy and new equipment can be daunting. Maintain full oversight. Quickly identify under utilised resources. Spot and remove services that are longer needed.

Controlling Costs

We can rationalise existing disparate network and telecoms estates, helping you make the most of existing budgets and investments while reducing your unpredictable, variable costs. We can go even further, moving you from a capital to an operational expenditure model by migrating away from expensive and inflexible technology such as ISDN and moving to our next generation SIP services or our hosted Horizon telephony platform.

Return On Investment

Cost of ownership can be a hard sell to management. With our solutions you’ll always get complete, accurate billing and management information in real time. To guide on-the-spot decision making while providing positive proof points. We provide tools like Inbound that can ensure business continuity, and provide irrefutable evidence of tangible business improvement.

How does Flip ensure quality?

More than 99% of our customers have remained with us after the first year of service. This retention rate is one of the highest in the marketplace, thanks to our excellent customer service.

Satisfaction is our priority.

To maintain and enhance our standards, we have an ongoing programme to measure satisfaction:

  • We interview a randomly-selected sub-set of around 100 customers every quarter. We ask them how we are solving their telecoms and data solutions challenges. This provides us with our NPS (Net Promoter Score) which is an independent survey based on how likely you would be to recommend us to other businesses.
  • We use visual management tools to provide real-time account status for all our staff to make sure that we’re always on track with your account.
  • We carry out our own quality-of-service audits, checking key performance indicators (KPIs) for ordering, speed of service restoration/fault repair and billing accuracy.

Case Study

Citizens Advice is a network of independent charities throughout the United Kingdom that give free, confidential information and advice to assist people with money, legal, consumer and other problems.

Download the Case Study

Driving business performance in the connected workplace

Communications technologies have of course been the catalyst for the age of full connectivity...

Download our eGuide

Recent Sector Installs


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Fancy a Quick Quote?


Use our Quick Quote Tool below to help us find the best solution for your business. Once we have received your enquiry one of our telecom consultants will contact you within 2 working hours.
Which service are you looking for?

Telephone Lines

What type of phone lines does your business currently have?

Telephone Lines

How many lines do you currently have?

Telephone Lines

Are you looking for a new phone system?

Business Broadband

How many Employees in your business?

Business Broadband

How reliant is your business on internet access?

Business Broadband

Rate your businesses daily internet usage (include any hosted services as internet usage)?

Business Broadband

Do you require a dedicated non-contended broadband connection?

Business Broadband

Do you currently have a phone system or plan on installing one in the future?

Mobile

How many mobiles do you require?

Mobile

Are you interested in integrating your mobile phones with your office systems?

Mobile

Do you have a specific network that you prefer?

Telephone Systems

How many phones do you require?

Telephone Systems

How many lines do you require?

Telephone Systems

Do you have more then one office or remote workers?

Telephone Systems

Which additional features would you like?

Contact Details

Please provide your contact details below and one of our telecom consultants will contact you with a personalised quotation within a few hours.





Carolyn Buller, Citizens Advice