Financial & Professional Services

Get closer to your customers

Lawyers, accountants, financial services, agents, consultants – any professional services organisation’s success hinges on client and third-party contact. Face to face, of course, but also by phone, mobile, email, messaging or teleconferencing. In the office, out on site, on the move, at home offices – wherever staff can work most effectively.

Service

You’ll find our services to be just as responsive as your own. Effective solutions, effectively supported. Backed by a network with 99.999% availability.

Integration

Combine fixed and mobile telephony and drive flexible working throughout your business. Let your people work better, smarter, wherever they can be most effective.

Billing

Get highly accurate billing data and stats instantly online. Produce per-client costings with ease and drill down into call data to make your operation more efficient.

Resilience

The power to keep on working through the unexpected. With inbuilt network resilience maximizing uptime and business continuity functionality at the touch of a button.

How does Flip ensure quality?

More than 99% of our customers have remained with us after the first year of service. This retention rate is one of the highest in the marketplace, thanks to our excellent customer service.

Satisfaction is our priority.

To maintain and enhance our standards, we have an ongoing programme to measure satisfaction:

  • We interview a randomly-selected sub-set of around 100 customers every quarter. We ask them how we are solving their telecoms and data solutions challenges. This provides us with our NPS (Net Promoter Score) which is an independent survey based on how likely you would be to recommend us to other businesses.
  • We use visual management tools to provide real-time account status for all our staff to make sure that we’re always on track with your account.
  • We carry out our own quality-of-service audits, checking key performance indicators (KPIs) for ordering, speed of service restoration/fault repair and billing accuracy.

Case Study

Heritage Pensions are independently-owned and fully committed to remaining this way. Without ties to a fund manager or insurance company their clients have freedom to choose how their pension funds are invested without bias.

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Driving business performance in the connected workplace

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Fancy a Quick Quote?


Use our Quick Quote Tool below to help us find the best solution for your business. Once we have received your enquiry one of our telecom consultants will contact you within 2 working hours.
Which service are you looking for?

Telephone Lines

What type of phone lines does your business currently have?

Telephone Lines

How many lines do you currently have?

Telephone Lines

Are you looking for a new phone system?

Business Broadband

How many Employees in your business?

Business Broadband

How reliant is your business on internet access?

Business Broadband

Rate your businesses daily internet usage (include any hosted services as internet usage)?

Business Broadband

Do you require a dedicated non-contended broadband connection?

Business Broadband

Do you currently have a phone system or plan on installing one in the future?

Mobile

How many mobiles do you require?

Mobile

Are you interested in integrating your mobile phones with your office systems?

Mobile

Do you have a specific network that you prefer?

Telephone Systems

How many phones do you require?

Telephone Systems

How many lines do you require?

Telephone Systems

Do you have more then one office or remote workers?

Telephone Systems

Which additional features would you like?

Contact Details

Please provide your contact details below and one of our telecom consultants will contact you with a personalised quotation within a few hours.





Colin Worbey, Heritage Pensions