What is it?

You know that feature on your Facebook business page - “usually responds in …”? When that says something like “3 days”, having a Facebook page can hurt your business more than it helps. With 3CX Facebook and live chat integration you can save time, increase customer satisfaction and boost conversions.

Connecting with your customers is easy; messages are delivered immediately to the web client and smartphone apps, so agents can answer, transfer and resolve customer queries from the same platform they use for all other communication.

3CX's Facebook integration means that there's no need to give multiple agents access to your all important Facebook page. Simply complete the integration with your Facebook account, assign incoming chats to a specific queue, and your agents will be able to respond as they would a live chat. Without ever opening the Facebook app or being granted admin permissions.