What is it?

Do your employees still use consumer apps to send and receive business SMS messages? Are they giving out WhatsApp and personal contact information to chat with colleagues and customers? Not only is this very personal, unmonitored and unlogged, it is also unprofessional. With the 3CX mobile apps for iOS and Android, users can send and receive instant text messages with a designated business phone number, without giving out their personal mobile number.

Incoming text messages can be assigned to queues so there’s no relying on a single agent to respond. This means that no message goes unanswered, even if an agent is out of office or on holiday - response rates will increase as will your customer service satisfaction! Answer incoming messages, send out appointment reminders, and use SMS marketing to boost business and drive customer engagement. It takes just minutes to set up in the 3CX Management Console!