3 Features Your Business Phones Must Have In 2023
As a business owner in the UK, you know that having a reliable and efficient phone system is essential. Your business phones are often the first point of contact for potential and existing customers, so it's important to make a good impression. But with so many different business phone systems on the market, it can be difficult to know where to start.
That's why we've put together this list of 3 must-have features for business phones:
Mobility:
In today's world, it's more important than ever to be able to stay connected on the go. Your business phones should be mobile-friendly, so that you can take them with you wherever you go.
Call Recording:
Have you ever wanted to listen back to a conversation with a customer? Call recording is a must have feature of your latest cloud phone system. All your company calls can be backed up for you to listen to, at your convenience.
CRM Integration:
Does your phone system integrate properly with your business's Customer Relationship Management System? With the latest Voip offerings, when you make a call, it’ll be logged directly within your internal CRM.
Feature 1: Mobility
In today's business world, it's more important than ever to be able to stay connected on the go. Your business phones should be mobile-friendly, so that you can take them with you wherever you go.
Look for a business phone system that offers the following mobile features:
Mobile apps: Mobile apps allow you to make and receive calls, check your voicemail, and manage your contacts from your mobile device. As long as you have an internet connection, whether that be 4g, 5g, or Wifi, you can make and receive calls in your phone system app!
Feature 2: Call Recording
Call recording allows you to capture and review customer conversations. This can be useful for training sales reps, resolving customer disputes, and improving customer service.
Look for business phones that offer the following call-recording features:
Automatic call recording:
Automatically records all inbound and outbound calls.
Cloud storage:
Stores call recordings in the cloud for easy access and retrieval.
Transcription:
Transcribes call recordings into text for easy searching and review.
Feature 3: CRM Integration
CRM integration allows you to automatically log call data and customer interactions in your CRM system. This can save your sales team a significant amount of time and help them to better manage their pipeline.
Look for business phones that offer the following CRM integration features:
Automatic call logging: Automatically logs all inbound and outbound calls in your CRM system.
Contact matching: Automatically matches calls to the corresponding contact in your CRM system.
Call notes: Allows you to add notes to calls directly in your CRM system.
Task creation: Allows you to create tasks directly from your CRM system based on call data.
Click-to-dial: This lets you click on a contact's phone number in your CRM system, and dial straight out from your computer… no need to cut and paste numbers!
Conclusion
As we are nearing the end of 2023, it's clear that mobility, call recording, and CRM integration are not just optional features for your business phones; they're the cornerstones of modern communication and operational efficiency.
Embracing these functionalities ensures your business remains agile, transparent, and customer centric.
Don't miss out on the opportunities these features offer; they are the keys to unlocking a more efficient, responsive, and customer-focused future.
If your business is on the lookout for a cloud phone system – Here at FlipConnect we have a variety of offerings that can cater to your business needs. Give us a call today on +44 1462 417 100
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