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Support

Welcome, this is the home of all support for Flip Connect.

You can search our knowledge base articles, browse public issues in the discussion area, or create a new issue if you’re having trouble.

If you take the time to create an account, you’ll be able to post private issues (that only yourself and our support team can see) and track your existing issues. However, if you don’t want to create an account, you can still create a public issue in our discussion area.

Knowledge BaseKnowledge Base
Use our knowledge base to read through topics that may help resolve any issues that you are having. Take advantage of looking through help tips and get the answers you need as quickly as possible. GO
User GuidesUser Guides
Read up on how to get the best out of your phone or application. We have video tutorials available so you can watch exactly how to make changes to your phone, as well as downloadable PDF forms that can tell you how to use a particular application. GO

Support CaseRaise a Support Case
Should you be having a problem that our FAQ and knowledge base failed to answer then from here you can raise a case and a member of our helpful support staff will get an answer to you ASAP. Once you raise a case our support staff will get notified and jump straight into action. You will also get notified of your case number and can then login and check on the status of your case. GO
Contact usContact Us
If you are not sure how best to direct your question then please use this section to contact us and we will find the best person to answer your query and get back to you with the answer. GO

Contact Details

    Phone
  • Hitchin Office:
    +44 (0) 1462 417 100
  • London Office:
    +44 (0) 20 3056 5065
  • email:

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Please note: calls may be monitored or recorded for quality assurance or training purposes.

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