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Privacy

We take data protection seriously and safeguarding the privacy of our website visitors is important to us.  This privacy policy (Privacy Policy) sets out the basis on which any personal information we may collect from you, or you provide to us, will be processed and used by us.

When we refer to "we", "our" or "us" we are referring to Flip Group plc (Company No. 4388217) (Flip Solutions Ltd) and its subsidiaries or any of them as the context so requires.
 
Any links from our website to other websites are provided merely for your convenience and do not imply our endorsement of the content or the provider.  If you follow a link to any of these websites, you do so at your own risk and we do not accept any responsibility or liability for the content of such websites.
   

Information we may collect from you

In using our website or by registering for any of the products and services we offer through it, you are confirming to us that you understand and accept that your personal information may be used by us in the manner described below.

We may collect and process the following data about you:

  •  information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, subscribing to our products and services, posting material or requesting further products and services. We may also ask you for information when you report a problem with our website;
  •  if you contact us, we may keep a record of that correspondence (including email and phone conversations);
  • your name, address, telephone numbers, email address and other information which you supply to us;
  •  we may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them;
  • details of transactions you carry out through our website and the fulfilment of those transactions; and
  • details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

Uses made of the information

We may use information held about you in the following ways:

  • to ensure that content from our website is presented in the most effective manner for you and for your computer;
  • to provide you with information, products or services that you request from us or which we feel may be of interest to you, where you have consented to be contacted for such purposes;
  • to audit the usage of our website;
  • to carry out our obligations arising from any contract entered into between you and us;
  • for training purposes, quality assurance or to record details about the products and services you order from us;
  • to satisfy and meet our legal and regulatory requirements;
  • to allow you to participate in interactive features of our services, when you choose to do so; and
  • to notify you about changes to our products and services.

Unless prescribed by law, we will retain your personal information for no longer than is necessary for the purposes for which the personal information was collected or for which it is to be further processed by us.

IP addresses and cookies

We may collect information about your computer, including where available your IP address, operating system and browser type and for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

How we use cookies

Our website uses cookies which help to identify you and any particular interests or preferences you express, making your future website visits to us more efficient.  Save for the use of cookies, we do not automatically log data or collect data. You can set your computer browser to reject cookies but this may preclude your use of certain parts of our website.

Security

We have policies and measures in place to safeguard and protect your personal information (which we have in our control) against unauthorised access, accidental loss, improper use and disclosure.  However, the internet is not completely secure and though we will take reasonable steps to protect your personal information, the transmission of your data to us is done so at your own risk.   

Disclosure of your information

We may disclose your personal information to any member of the Flip group of companies.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal information in order to comply with any legal or regulatory obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

In order to provide you with requested products and services we may need to transfer your personal information to service partners based in countries outside the European Economic Area (EEA).  This does not diminish your rights.  We will take all reasonable steps necessary to ensure that any personal information transferred outside the EEA by us will be treated securely and in accordance with this Privacy Policy.  

Your rights

You have a right of access to personal information which we may hold about you (we may charge a small administrative fee for this).  To have inaccurate information about you corrected or to request we stop using your personal information for marketing purposes, access requests should be put in writing and addressed to info@flipconnect.co.uk  

Contact information

If you have comments or any questions about our Privacy Policy please contact info@flipconnect.co.uk  

We regularly review our policies and any changes will be posted on our website.  This Privacy Policy was last reviewed and updated in September 2011.

 

Contact Details

    Phone
  • Hitchin Office:
    +44 (0) 1462 417 100
  • London Office:
    +44 (0) 20 3056 5065
  • email:

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